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Anderson’S Nursing Leadership, Management For Lpn&Lvn 5th Edition By Tamara – Test Bank

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Publisher : F.A. Davis Company; 5th edition (May 9, 2013)
ISBN-10 : 0803629605
ISBN-13 : 978-0803629608

Original price was: $55.00.Current price is: $35.00.

SKU:888000010746

Anderson’S Nursing Leadership, Management For Lpn&Lvn 5th Edition By Tamara – Test Bank

Chapter 11: Communication Skills in Leadership and Management
Answer Section

MULTIPLE CHOICE

1. ANS: 2
Therapeutic communication is the professional communication used by nurses that occurs when you talk to your patients and listen carefully. This type of communication also occurs with families, staff members, and physicians.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 1
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

2. ANS: 1
Effective communication occurs when both the sender and the receiver understand the message.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 1
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

3. ANS: 4
Failed communication has occurred, which means that the planned or anticipated communication did not take place. This type of communication often involves nonproductive and uncaring behaviors, such as anger, frustration, and “storming away.”

PTS: 1 REF: Chapter: 11 OBJ: Objective: 4
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

4. ANS: 4
All of these situations are examples of possible failed communication. These situations involve people who trigger your least-effective communication experiences.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 4
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

5. ANS: 2
Feedback is an important part of communication and helps to prevent or correct failed communication. Feedback requires acknowledgment of what has been said.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 1
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

6. ANS: 1
Body language, which is nonverbal communication, is the most honest form of communication.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 1
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

7. ANS: 3
Management requires the skills for understanding nonverbal messages of both those you manage and your leaders because of the possibility of mixed messages. You must be attentive to these mixed messages, as opposed to believing that everything that is said is accurate.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 3
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

8. ANS: 1
Assertive communication is not usually a natural behavior for nurses for two reasons. One reason is that the 100-year history of nursing has placed nurses in the role of being the “handmaidens” of physicians at times. The other reason is that most nurses are female and have not been socialized to be assertive.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 5
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

9. ANS: 3
Focused or assertive communication can improve nurses both professionally and personally. As a nurse and a manager, the caring way to communicate is assertively because this way does not violate anyone’s rights.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 5
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

10. ANS: 1
The use of “I” messages is one of the rules of being assertive. These messages allow the nurse to take responsibility for personal feelings and share them with the appropriate person.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 5
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

11. ANS: 4
Assertive communication is based on the right to say no. Every person has the right to say no.

PTS: 1 REF: Chapter: 11 OBJ: Objective: 6
KEY: Content Area: Communication | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

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